Terms and Conditions

Where the context permits:

Reference to ‘You’ means you and all persons traveling on your booking. Reference to ‘We’ and ‘Us’ means Journeys Adventure Travel Ltd. Receipt by us of your initial booking deposit implies that you and all persons in your party have read, understood and agreed to our terms and conditions.

Booking procedure:

After receiving your acceptance of tour, price and payment procedure, we will ask you a deposit. All customer bookings are accepted on the assumption of availability (request basis) but will move to confirm them only upon confirmed receipt of the requested deposit. We may not be able to hold availability for any product or service until your deposit is received. Should a request to book any product or service subsequently be denied by any supplier (s) due to a lack of availability or change of schedule, we will endeavor to source a replacement product or service for you. Should the replacement product or service exceed in cost your original request, we will increase your invoice by the appropriate amount. If the replacement product or service costs less than that originally requested, we will reduce your outstanding invoice by the appropriate amount.

Deposits and payments:

You will be required to pay a deposit in order to confirm your travel arrangements with us. The deposit amount may vary according to the products and services booked on your behalf. For some products and services and for late bookings we may ask you to pay the full amount at one time. At the time of paying your deposit, or before, we will inform you of when and how to pay the balance for your travel arrangements. If you do not make full payment for your arrangements by the required date we will consider the booking cancelled and you will forfeit any deposit paid.

Validity:

Prices quoted are net basis and valid according to the date specified on the printed tariffs, quotation, invoice etc. Journeys Ltd warrants that the prices or rates quoted are correct at the time of issuance but are subject to change with or without prior notice in line with market, tax or currency fluctuation.

Lead name:

Whether you travel alone or as a member of a group we will only deal with the lead booking name in all correspondence, including changes, amendments and cancellations. The "lead name" must be at least 18 years old at the time of booking and have the legal capacity and authority to make travel arrangements with us. The "lead name" is fully responsible for ensuring the accuracy of information supplied to us on behalf of all persons traveling and is fully responsible for passing on information accurately to all accompanying persons. You are also fully responsible for informing us of any special needs of anyone in your party. You are entirely responsible for ensuring passports, visas, health certificates, inoculations and any other required documentation are in order before travel and on arrival. Journeys Adventure Travel Ltd carries no responsibility or assumes liability for your failure to provide or present correct documentation when requested or any additional costs incurred by you due to any failure by you to comply with necessary requirements. It is a condition of your booking with us that all persons traveling including infants and children are adequately insured for the duration of your trip. Should you fall ill whilst traveling on travel arrangements booked by us we, or our suppliers will endeavor to provide you with assistance but we will not incur any costs or charges on your behalf. We accept no responsibility or liability for the injury, illness or death of you or anyone in your party.

Amendments:

If you want to change any details of your travel arrangements after you have paid your deposit but before you commence those arrangements you should contact us as soon as possible and we will do our best to assist with your request. If the change is minor we will endeavor to make the change at no further cost to you. If the change requires more work on our behalf or involves charges levied by our suppliers, we will pass an appropriate charge onto you and we may ask you to pay the charge before we action the change. Should you wish to add a product or service the cost will be calculated on the day you ask for and pay for the change. We cannot guarantee the availability of transportation or accommodation for persons wishing to be added to the travel arrangements after the initial booking. Please be aware that airlines and cruise companies may consider a change of name to be a cancellation and therefore cancellation charges would apply. You should also be aware that if you reduce the number of persons in your party this could affect the price payable by the remaining members of the party. For changes requested after commencement of your travel arrangements a 100% charge will apply to any service rescheduled or cancelled. We will make fullest possible endeavor to keep up with the original program and arrangements as agreed upon to the best of our capacity, however due to the factors beyond our control, (for instance, a change in flight or ferry schedules, lack of hotel or transport availability, technical problems with transport) we may have to make changes. We reserve the right to do this at any time with out any compensation to you.

Cancellations and refunds:

Should you wish to cancel your booking you should let us know as soon as possible and request that we acknowledge receipt of that. Cancellation charge will vary from loss of deposit to 100% of the cost of your travel arrangements. The cancellation charge we levy is largely dependent on the products and services booked and the terms and conditions of our suppliers. A ‘no show’ (i.e. not being available to start your travel arrangements on the agreed day) will be considered a cancellation with 100% charges. Additionally, no refund will be made if you abandon your travel arrangements part way through, or miss any scheduled service or meals. No refund will be considered in the event that you are refused entry to Myanmar. In the event of the cancellation of a group tour due to low numbers traveling we will seek a full refund paid from the supplier. We will deduct an administration fee and refund to you accordingly. The terms and conditions of our suppliers may allow them to cancel a reservation or booking. Should this occur we will inform you as soon as possible and take steps to rebook you where possible with another supplier. We accept no liability for any cancellation or change or any extra cost incurred by you, and cannot guarantee to be able to rebook you.

Conduct while traveling:

We reserve the right to refuse to accept you as a customer or continue dealing with you if your behavior is disruptive or affects other travelers, or is threatening or abusive towards our staff or our suppliers. If the captain of your flight or cruise ship or any of our suppliers believes that you could be disruptive or that you are suffering from a contagious disease, they can refuse to let you proceed with your travel arrangements or restrict your movements on board or disembark you from an aircraft or ship. Journeys accepts no responsibility or liability for any service booked by you and denied to you due to your illness or disruptive, threatening or abusive behavior and no refunds or compensation will be payable to you. If you are found to be, or suspected to be engaged in or involved in child prostitution or abuse, we or our suppliers will report you to the relevant authorities.

Insurance:

We require You to take out your own personal travel insurance for the duration of your trip, which must cover trip cancellation, medical and baggage protection etc.  Your coverage should cover personal accidents, death, medical expenses and emergency repatriation with a recommended minimum coverage of USD$200,000 for each of the categories of cover. 

Accommodation:

Accommodation is provided as indicated and facilities such as private bath, air conditioning, hot and cold water supply etc. We provide the best available alternative where there the facilities do not exist. If circumstances dictate, accommodation at alternate hotels of equal quality will be provided. Fare is based on two person sharing a room. If a separate single room is require, there will be a single supplement liable. Daily breakfast, service charges and taxes at hotels are normally included if not otherwise indicate clearly. Accommodation we arrange for you must only be used by persons named on your booking confirmation. You are not allowed to share the accommodation or let anyone else stay there unless you have the agreement of the local management. You are responsible for the cost of any damage caused to your accommodation or its contents during your stay. These charges must be met by you and may have to be paid locally.

Ground transportation:

Round trip transfers between airports, rail depot, piers and hotels by coach, mini van, or car is included as indicated. Full time ground transport limits total 8 hour use of car, mini van or coach. Inter-cities private transfer covers coaches, mini van or car between one major city to another. Journeys and its suppliers use all vehicles equipped with air-conditioned system however due to poor road conditioned and poor quality gas the system may not function properly. In some areas, where facilities do not exist we will provide with the best available alternative. If in case of coach, mini van, car break down we or our local suppliers try our best to fix them in due time, if the damage if beyond repair then we try to provide best available alternative means to the nearest port where proper transportation facility exist and can be replaced.

Meal:

Generally, Breakfast (B) is served at hotels in the main cities. If "Full Board" or "Half Board" is indicated in the tour price Journeys provides either Lunch (L) and (or) Dinner (D) in hotels or in appropriate local restaurants. Box lunch or dinner may be provided on various trekking and adventure programs.

Disabilities:

Myanmar is a developing country and has very limited facilities for disabled people. It is your responsibility to supply us with all necessary details regarding any disabled persons in your party, and we accept no responsibility or liability for failing to provide adequate facilities for a disabled person where we were not informed of their needs in advance of travel. We will always do our best to try and meet the needs of disabled travelers but we cannot guarantee to be able to do so. Please be aware that facilities suitable for some disabled travelers may incur a higher charge than similar facilities suitable for able-bodied travelers. We will pass on any additional costs to you. Disabled person who need walking, dining, boarding vehicles and other personal needs should travel with a fully able companion who will assume full responsibility for their wellbeing. We reserve the right to refuse to make travel arrangements for disabled travelers where we believe that the arrangements we can provide may possibly carry a risk of illness, injury for the person concerned. Additionally we are not responsible for, or liable for any denial of service by a carrier, accommodation provider, restaurant or other service provider.

Problems and complaint:

Myanmar is a developing country and standards may sometimes fall below that of your own country. The power supply is subject to regular interruption. Whilst most of the hotels we contract employ backup generators we cannot guarantee that these will run equipment such as air-conditioning and televisions properly. If you have booked an air-conditioned car please be aware that the poor quality fuel in Myanmar can affect the functioning of air-conditioning systems. We will not be liable for any complaint regarding the non-functioning of any appliance due to low quality fuel or power supply. Transport services in Myanmar such as cars, trains, boats and aircraft can break down or be subject to delays. We or our suppliers will endeavor to assist if your trip but accept no liability for extra costs incurred by you, loss of time or the loss of any subsequent booked service. If you have a problem or complaint whilst in Myanmar you must immediately notify the supplier of the service in question locally. If they are unable to resolve the problem then you should contact your representative as soon as possible and they will endeavor to assist you to solve the problem. We will supply a contact number to you with your documentation. If you do not give us, the local supplier or representative the opportunity to resolve the problem locally at the time it occurs by not reporting it, calling or informing us, then we may not be able to deal positively with any complaint on your return.

Force majeure:

A partial refund of the unutilized service will be possible if the tour has to suspend due to unforeseen circumstances which is beyond our control such as natural catastrophe, political unrest, and sudden cancellation of airline or cruises due to technical failure, weather condition or accidents. This refund will be largely dependent on the products and services booked and the terms and conditions of our suppliers. The above calculation does not cover International airfare.

Permit:

Some areas of Myanmar require government-issued permits to enter. We will inform if you need such a permit for your trip and the price of your travel arrangements will include the cost of necessary permits and our expenses in obtaining them. The issue of a permit is beyond our control and is non-guarantee. In the event of a permit being refused we will endeavor to seek a full refund paid for the travel arrangements made from the relevant supplier but we cannot guarantee a refund. We will deduct the cost of the permit application, suppliers associated costs and an administration fee before making any refund to you.

Responsibility:

Journeys Adventure Travel Ltd act as the agent for your behalf in regard to travel whether by rail, motor-coach, boat, airplane or any other means of transport and assume no liability for any loss, injury or damage sustained by you including those occurring outside the touring programs. Therefore we accept no responsibilities for losses or additional expenses due to accident, delay, sickness weather, strike or other cause beyond its control. Participation in the tour implies the person's agreement to the above conditions. We also reserve the right to modify or reverse the original program in the interest of our clients. It may substitute flights with train or coach service when deemed necessary due to circumstance or beyond our control. We undertake no responsibility for and are not liable for the misrepresentations, breaches of contract, breaches of statutory duty or negligence of any carrier, accommodation provider and other suppliers of services who sell their products and services through us. In the event of you suffering personal injury, illness or death as a result of any act or omission of a carrier, accommodation provider or other supplier of services or you having a complaint about the quality of the services provided, your sole right of redress will be against the third party who provided such service and we will be under no liability (whether in contract, tort or otherwise howsoever). We do not represent or warrant that travel to Myanmar is advisable or free from political or health risks and we are not liable for damages or losses that may result from travel to or within Myanmar. We advise you to review any travel prohibitions, warnings, announcements and advisories issued by your home government. In addition we will not be responsible for and accept no liability for any purchases you make whilst traveling, whether the merchant concerned is part of an arranged tour or not.

Claim:

You should file any complaint to us within 30 days of the final date of arrangements made by us for you. We will not enter into an investigation for any complaint received more than 30 days after you finish your travel arrangements with us.  

need cover for t personal accident, death, medical expenses and emergency repatriation with a recommended minimum coverage of US$200,000 for each of the categories of cover.